The handover gap.
Most software projects don't die in development. They die after launch — in the gap between a system being handed over and a system actually being used.
A project gets built, demoed, approved and invoiced. The vendor moves on. And the team on the ground — the front desk, the technician, the ops lead — quietly goes back to the spreadsheet, the register, the WhatsApp group, because nobody stayed long enough to make the new way the easy way.
That handover gap, not the build itself, is the part of this work that's actually hard. It's also the part almost every vendor is structurally incentivized to skip, because the invoice is due at delivery, not at adoption.
It's why our own fee structure holds back the final 30% until ninety days after launch — and only pays out if the system is in daily use. If we don't close the handover gap, we don't get paid for it.
The 95% figure on our homepage reflects the widely cited range for software projects that fail to deliver their intended business value after launch. We haven't yet run our own independent study, so treat it as an industry-referenced figure, not a ProdDock measurement.
Tell us what's broken. We'll tell you if it fits in thirty days.
- A twenty-minute call — no proposal deck.
- If it fits: a fixed scope and fixed price, in writing, within two days.
- If it doesn't: we'll tell you that too, and who to talk to instead.